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FAQs

 

When is my order coming ?

Orders are handle with care on a daily basis, our Free offers usually take between 15 to 22 business days to Arrive to your door, the regular orders take 12 to 15 days. please email support at bri@fiestamasters.com for more info. 

 

Why is my tracking number not working? 

Our orders tracking numbers come from a global tracking system and when your order is been shipped we email you a link and instructions on how to track them. 

 

How to return an item? 

We are always interacting with our customers and when you email us we give you specific instructions on how to return an item ( bri@fiestamasters.com )

 

My Coupon code is not working why ?

We like to give coupon codes to our customers and first time buyers if your discount coupon code is not working you can email us or call our direct line we will send you a new coupon code. 

 

Damage item what do i do? 

Dont worry, even though we take care of each and every order we cannot controlled the way our carriers treat our merchandise please be patient and we will send you a Replacement at NO charge to you. 

 

Do you accept Paypal ?

Yes we do accept paypal and all major Credit cards, unfortunately no cash or checks/money orders. 

 

How long Does My refund takes? 

Even though our refund rate is less than 1%, When we refund our customer our system will do it immediately but the customer banking will have their own rules and usually they take 48 hours to process it. 

 

How does your 60 money back Guaranteed works?

We really enjoy the fact that most of our customers appreciate our theme store and we receive many Positive comments about it, but if any of our customers are not satisfied you can reach out and ask for your money back with in 60 days of your buy. 


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